Frequently Asked Questions
About Trades 247
Our helpdesk is available 24 hours a day, 365 days a year to receive, log and triage enquiries. A 24/7 helpdesk does not mean every service has an immediate attendance guarantee; response depends on safety, urgency, location, access and suitable trade availability.
If your question is not answered below, call 0330 090 4247 and our team will help identify the most appropriate next step.
What services does Trades 247 provide?
We coordinate planned, reactive and emergency property support across mechanical, electrical, plumbing, drainage, heating, HVAC, building fabric, cleaning, grounds, fire-safety, pest-control, waste and other specialist requirements.
Who do you support?
We work with facilities managers, landlords, managing agents, housing providers, contractors, retailers, offices, education, healthcare, hospitality, industrial sites and multi-site organisations.
Do you provide nationwide coverage?
Yes. Trades 247 coordinates suitable support across the UK, subject to the service, location, access, specialist availability and site requirements.
Can you support multiple properties or sites?
Yes. We can coordinate nominated contacts, consistent scopes, planned schedules, escalation routes and reporting across suitable portfolios.
Do you use your own engineers or specialist contractors?
Work may be delivered by Trades 247 personnel or suitable specialists from our managed supply chain, depending on the trade, location, urgency and competence required.
24 Hour Helpdesk and Emergencies
Is your helpdesk available 24 hours a day?
Yes. Our helpdesk and phone lines are available 24 hours a day, 365 days a year on 0330 090 4247.
Does a 24 hour helpdesk mean every job receives immediate attendance?
No. We can log, triage and coordinate requests at any time, but attendance depends on the risk, service, location, access, parts and suitable engineer availability. We will explain the next steps and expected response as clearly as possible.
What should we report during an emergency call?
Provide the site address, contact details, asset or affected area, symptoms, immediate risks, access instructions, isolation actions already taken and any vulnerable people or critical operations involved.
How do you prioritise urgent jobs?
Requests are triaged around safety, active damage, loss of essential services, security, operational impact, vulnerable occupants and the information available at the time.
Can you attend outside normal operating hours?
Where a safe method, site access and suitable resource are available, attendance can be coordinated outside normal hours. Out-of-hours arrangements and costs are confirmed as part of the job.
What should staff do before an engineer arrives?
Keep people away from hazards, follow the site emergency plan, isolate equipment only if trained and safe to do so, and do not disturb suspected gas, electrical, asbestos, chemical or structural hazards.
Quotations Jobs and Communication
How do we request a quotation?
Call or send the site details, photographs, asset information, scope, access restrictions and preferred timing. A visit may be required where the condition or extent cannot be assessed remotely.
Can you quote from photographs?
Often, yes, for clearly defined work. A quotation may remain subject to inspection where hidden conditions, measurements, specialist testing or access could change the requirement.
Will you confirm costs before work begins?
We aim to confirm the agreed price basis, included work and known exclusions before attendance or authorisation. Emergency diagnosis, parts and additional defects may require further approval.
What happens if additional work is found?
The engineer or helpdesk will report the finding and seek authorisation before additional chargeable work, unless immediate action is required to make a serious hazard safe within the agreed authority.
Can we use purchase orders or agreed authorisation limits?
Yes. Purchase-order details, spend limits, nominated approvers and escalation rules can be recorded within the account or job instructions.
Will we receive updates?
Updates can include attendance status, findings, quotations, parts requirements, completion notes and recommended follow-on work, depending on the agreed service.
Planned Maintenance and Compliance
Do you offer planned preventative maintenance?
Yes. Suitable assets and services can be placed on planned schedules based on site needs, manufacturer guidance, risk, usage and relevant inspection or maintenance requirements.
Can you take over an existing maintenance schedule?
Yes. Available asset lists, service history, outstanding defects and current frequencies can be reviewed before agreeing a new programme.
Do you provide service reports and certificates?
Job reports, photographs, test results, service records and certificates can be supplied where relevant to the work and included in the scope.
Does using Trades 247 make our site compliant?
No single contractor can transfer the duty holder’s responsibilities. Our work and records can support compliance, but the client remains responsible for its legal duties, risk assessments, policies and required actions.
Can you help close defects from an inspection or risk assessment?
Yes. We can review clearly documented actions, prioritise remedial work, coordinate suitable trades and report completion or remaining limitations.
Do you provide RAMS and site documentation?
Risk assessments, method statements and other relevant documents can be provided where required and proportionate to the work.
Site Access Delivery and Completion
Can you work in occupied or public-facing buildings?
Yes. Work can be planned around occupants, customers, residents and operations using suitable access controls, phasing, signage and agreed working hours.
What access information do you need?
Tell us about opening hours, keys, permits, inductions, parking, loading, security, roof or plant access, lifts, escorts and any restricted areas.
Can you coordinate specialist access equipment?
Yes. Suitable towers, powered access, scaffolding or other access support can be arranged when included in the approved scope and operated by competent people.
Will engineers leave the area clean and safe?
The work area should be left reasonably clean and safe, with waste handled as agreed. Specialist cleaning, decoration, reinstatement or waste streams may require a separate scope.
What if a repair needs parts or another trade?
We will explain the finding and coordinate parts, a return visit or another suitable trade where authorised. Temporary measures are only used when safe and appropriate.
Do you guarantee every repair?
Workmanship and product warranties depend on the service, repair, parts, existing condition and agreed terms. We do not promise that unrelated or pre-existing defects will not occur.
Can you help with project work as well as maintenance?
Yes. Small works, refurbishments, installations, replacements and coordinated multi-trade projects can be scoped separately from reactive and planned maintenance.
Talk To Our Team Today
Contacting Trades 24/7 about our services is a breeze. Simply give us a call on 0330 090 4247.
Our phone lines are manned 24/7 and our friendly & knowledgeable staff are ready to assist you through the process, step by step. Whether you’re experiencing an emergency, need routine maintenance, or have questions about our services, we’re here to help.
