1. Introduction

UK Trades 247 Limited (“we”, “us”, “our”) operates https://www.trades247.co.uk (the “Site”) and provides commercial and emergency property maintenance services across the UK, available 24/7.

We are committed to protecting your personal data in compliance with the UK GDPR and Data Protection Act 2018.

2. Data We Collect

a) Information You Provide

• Contact details (name, email, telephone and address) when requesting quotes or making bookings.
• Business information (company name, role, property details and emergency nature).

b) Automatically Collected Information

• Technical data (IP address, browser and device type, session logs) via cookies and server logs.
• Cookies and tracking for analytics, site performance and customer experience.

c) Third-Party Data

• Information from your insurer, property manager or contractor when coordinating with us (e.g. during insurance claim repairs).

3. How We Use Your Data

We process your data for the following purposes:

• Service delivery: Contacting you and attending job sites, including emergency response.
• Administration and billing: Preparing quotes, invoices and maintenance records.
• Legal compliance: Meeting regulatory requirements (e.g. Gas Safe and CHAS).
• Improvement and analytics: Enhancing our Site and services using usage data.
• Marketing (only with your consent): Sending newsletters or service updates.

4. Legal Basis for Processing

• Contractual necessity: To perform services you request.
• Legal obligation: For compliance and record-keeping.
• Legitimate interests: To operate our business, improve services and maintain security, balanced against your privacy rights.
• Consent: For optional marketing communications.

5. Cookies and Tracking

We use:

• Essential cookies: For site functionality (e.g. forms).
• Analytics cookies: To monitor performance. You may opt out or manage cookies via your browser.

6. Data Sharing

We may share data with:

• Service partners: Insurance firms, contractors and subcontractors for job execution.
• Compliance bodies: Health and safety or trade regulators.
• Legal authorities: Authorities or courts where required.

We do not sell or rent your personal data.

7. Data Retention

Your data is retained as follows:

• Job-related data: Two years after project completion, or as required by law.
• Marketing data: Until consent is withdrawn.
• Financial records: In accordance with UK accounting rules (typically six years).

8. Your Rights

Under UK GDPR, you have the right to:

• Access, correct or erase your data.
• Restrict or object to processing.
• Request data portability for information you have supplied.
• Withdraw consent for marketing at any time.

To exercise your rights, contact us using the details below.

9. Security

We implement appropriate measures to protect your data, taking into account its sensitivity (e.g. encrypted storage and restricted access).

10. International Transfers

Most data is kept within the UK. If we transfer data outside the UK, it will be protected by appropriate safeguards (e.g. contracts or adequacy decisions).

11. Children and Age Limits

Our services are for business use, and the Site is not intended for children under 16. We do not knowingly collect personal data from minors.

12. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

13. Changes to This Policy

We may update this policy periodically. We will post changes on the Site and update the “Last updated” date.

14. Contact Us

UK TRADES 247 LIMITED

Registered address: 36 Bardolph Road, Richmond, England, TW9 2LH

Email: helpdesk@trades247.co.uk

Phone: 0330 090 4247

If you have questions, wish to exercise your rights or want to make a complaint, please get in touch.

You can also lodge a complaint with the UK Information Commissioner’s Office (ICO).